Shipping Info

SHIPPING

ALL orders require 1-2 business days of processing time unless otherwise noted on the product page.

ALL orders received after 2 PM Eastern Standard Time, will be processed NEXT business day.

ALL orders placed on weekends and/or Canadian holidays will be processed on NEXT business day.

Processed orders will be shipped within 5-7 business days UNLESS the item is backordered. If an item is backordered you will be notified via email. If you purchase multiple items and one or more items are backordered, the backordered items will be shipped as soon as available.

Note that there are restrictions on some products, and some products cannot be shipped to some destinations.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Items EXCLUDED from FREE SHIPPING* offer:

Overweight items (items over 66 lbs. in cubic weight)

Oversize parcels, which are defined as any package that exceeds 66 lbs or exceeds a maximum girth of 118 inches. Girth is defined as length + (height x 2) + (width x 2).

 

White Glove Delivery (Toronto & GTA only)

With our White Glove Delivery Program you can be sure your new item will be delivered at a scheduled day of delivery, set up as well as tested for maximum customer satisfaction. The charge of this service varies by product and location. 

Once the order has been placed, one of our Medics Mobility specialists will contact you shortly after to schedule a convenient time for your White Glove delivery. This option is the perfect one for those who require extra assistance opening up and setting up their new device.

This service will be as follows: Delivery at a scheduled date between 9am and 5pm will be followed by the agent who will bring the device into your  home. Then the device will be unwrapped and tested to make sure it functions perfectly. After that all packaging materials will be removed and you will be ready to enjoy your new mobility device.

NOTE: Medics Mobility does not offer delivery or shipping services on weekends. If you require a device immediately and live in the Toronto-area, you can pick up from our Mississauga locations Monday to Friday 9am to 5pm 

 

Remote Locations Excluded From Free Shipping

Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. Click here for a full list of postal codes ineligible for free economy shipping*. medicsmobility.ca charges the following shipping charges on orders to remote locations:

$29.99 shipping for orders under $99.99

$49.99 shipping for orders between $100 and $249.99

$74.99 shipping for orders between $250-499.99

$99.99 shipping for orders between $500 and $749.99

$149.99 shipping for orders between $750 and $999.99

$199.99 shipping for orders of $1000+

 

* Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at info@medicsmobility.ca Our customer care team will be happy to help!

 

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE

If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.

 

SHIPPING

Note that there are restrictions on some products, and some products cannot be shipped to destinations outside Canada

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are destination and weight-based.

SHIPPING PROVIDERS

The shipping provider we select for delivery of the products to you could vary depending on the product being purchased and/or the speed of delivery requested. So, we reserve the right to select the best shipping provider for your order.